Terms of sale

Online orders

Once found and selected products to buy you have to do is click the 'Add to Cart'. Your Cart summed up in a few lines all the information you need: the list of selected products, the quantity, the price. Insert a product in your shopping cart does not imply the purchase. Features are available to "update" and "delete" that allow you to edit the products in your basket precedentemente.si can also leave it in stand-by purchase and log out.

Then the user can choose whether to register on our site or enter the information only for the individual order.

Phone orders

It also possible to carry out simple orders by phone by calling us at +39 0872 889 106, from Monday to Friday from 9 to 13 and from 15 to 18, agreeing with the payment method you have chosen and the shipping method most convenient for you.

Order status

Pending State assigned automatically by the system at the time the order is created. You will receive an email with the details of the created order, and information on how to possibly make changes or cancel it.

Confirmed Status assigned by an operator after checking stock availability and correctness of the data entered. You will receive an email with confirmation that the order was taken over.

Paid State paid automatically assigned by the system only if you selected the mode of payment by credit card.

Shipped Status assigned by an operator to despatch. You will receive an email with the details of the order and sent the information about how to track the package. Please note that once the order ships can no longer be canceled. If you want to return the products ordered, you must follow the instructions outlined in the Return Policy page.

Delivered Status assigned by an operator to have been delivered by the courier. If you want to return the products ordered, you must follow the instructions outlined in the Return Policy page.

Cancelled Status assigned by an operator following a request from the user.

Receipt of goods

Upon delivery of the goods the customer is required to check:

1) that the number of packages delivered is as specified in the transport document;

2) that the packaging is intact and not altered even in the closing strip.

In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery by adding the words "subject to control GOODS" on the delivery document received by courier or by another operator.

WITHOUT THE RESERVE FUND WILL NOT BE ALLOWED CLAIMS AND / OR COMPLAINTS!

The customer then must report any damage or discrepancy within 7 (seven) days of receipt of the goods in the manner prescribed by the operator chosen for the shipment.

BILLING: All orders will be accompanied by regular receipt and / or invoice immediately upon request.